When: General Practice services operate on Mon – Thurs from 9am until 3.30pm and alternating Fridays 9am – 12.30pm. Counselling services operate on Thursdays. The PRONTO! Rapid HIV and STI Testing and PrEP services start later in the afternoon, so the space is available for Equinox Gender Diverse Health Service use before that time.
Getting there and parking: We are located at 175 Rose Street in Fitzroy. 2 Hour metered on street parking is available on Rose St and in the surrounding neighbourhood. Public transport is available Tram Route 86 running down Smith Street (Stop 20).
Disability Access: Please advise reception when booking if you require disability access. Upon your arrival, call the clinic and reception staff will open the disabled access entry. Our clinic has an electric height adjustable bed and a consult room large enough to accommodate a wheel chair. Please advise reception when booking that you require these facilities.
Medical Services: Equinox sees patients on an appointment basis. Our standard appointments are 20 minutes long. If you think you need a longer appointment to discuss complex or multiple issues, please advise reception when booking. All new patients are booked in for a long appointment (40mins) for their initial visit.
Emergencies presenting to the clinic will be seen as a priority and our staff will try to contact you if there is any unforseen delay or if your GP has been called away.
If you require an interpreter service (a language other than English or services for hearing impaired clients) these can be organised, but please advise reception at the time of booking.
To book a doctors appointment:
First visit – Please call 03 9416 2889 and reception will assist you.
Subsequent visits: Call or book online at http://www.equinox.org.au
When booking online, please make sure to select the correct Practitioner in the drop down menu (Trans and Gender Diverse GP)
Booking Counselling Services: To speak to a counselling services intake officer, please call THH on 9865 6700 and let them know that you would like to see a counsellor at Equinox. They will advise you on the intake process.
If you are seeking information on alcohol or other drug counselling or other THH community support services, please visit http://www.vac.org.au
After Hours Care: In the event of an emergency call 000 for an ambulance or present to the nearest emergency department.
If you have an urgent medical problem, please call our locum service, Doctor Doctor on 13 26 60. Please note that this service does not specialise in TGD health services and the first available doctor on duty will be sent to your home
Medical advice from a registered nurse is available 24 hours a day by calling Nurse On Call 1300 60 60 24. They will triage your symptoms and offer advice on how urgently you need to seek medical support.
Telephone and Email Access: You can contact your doctor by calling during Equinox service hours. If the doctor is available to talk your call will be transferred through. If they are not available, the reception staff will take a message and promptly give it the doctor. Please note that it can take several days for the doctor to return your call. If your matter is of an urgent nature, please advise reception and they will note this on the message.
Emails can be sent to email@example.com and will be forwarded on to your doctor. Please be aware that email is not considered a secure method of sending confidential and secure information.
Reminders and Recalls: Equinox maintains a confidential database for reminding and recalling patients for follow up appointments, immunisations and preventative health care. If you do not wish to be on this database, please advise your doctor. While we make every effort to send reminders, it is your responsibility as patient to return for these subsequent visits.
All patients are sent reminder sms messages the day prior to their appointment. We ask that you reply to the message to indicate if you will be attending. Unconfirmed appointments may be cancelled. Please advise reception if you do not wish to receive reminder sms messages.
Pathology Results, Repeat Prescriptions and Referrals: To comply with ethical and legislative requirements we require that patients attend an appointment to receive prescriptions, referrals and to be given most pathology test results. Referrals to specialists and third party healthcare providers may result in additional charges, please check with the health provider when booking.
Medical Records, Privacy and Confidentiality: Records of your visits and treatments will be kept. The contents will be divulged only with your consent or where justified by law. You are entitled to see your medical records at any stage.
Your medical and counselling records are a confidential document and THH/ Equinox maintains the security of personal information at all times. Our services are bound by the Health Records Act 2001, the Privacy Act 1988 (Commonwealth – incorporating the Privacy Amendment (Enhancing Privacy Protection) Act 2012) and the Privacy & Data Protection Act 2014 (Victoria) regarding the collection, use, disclosure, access and protection of any personal or health information that we hold.
For further information about VAC’s Privacy and Confidentiality Policy and THH’s Confidentiality Procedure please contact VAC via www.vac.org.au/contact or call VAC’s Privacy Officer on +61 3 9865 6700 or toll free : 1800 134 840.
If you have any concerns regarding aspects of our services, please speak to your doctor or the Practice Manager (03 9416 2889) If you are not happy with our response, you may contact:
Health Complaints Commissioner
Tel: 1300 582 113
General Feedback and Questions
If you have any feedback or questions, please email the Program Manager, Peter Locke on firstname.lastname@example.org
If you have any questions about broader Trans and Gender Diverse Programs at VAC contact Ren Grayson on email@example.com , Ren is the Trans Health Lead at THH
EQUINOX is a service of Thorne Harbour Health