Patient Access

Telephone

You can contact your doctor by calling 03 9416 2889 during Equinox service hours. If the doctor is available to talk your call will be transferred through. If they are not available, the reception staff will take a message and promptly give it the doctor.  Please note that it can take several days for the doctor to return your call. If your matter is of an urgent nature, please advise reception and they will note this on the message.

Email

Emails can be sent to admin@pronto.org.au and will be forwarded on to your doctor. Please be aware that email is not considered a secure method of sending confidential and secure information.

After Hours Care

In the event of an emergency call 000 for an ambulance or present to the nearest emergency department.

If you have an urgent medical problem, please call our locum service, Doctor Doctor on 13 26 60. Please note that this service does not specialise in TGD health services and the first available doctor on duty will be sent to your home

Medical advice from a registered nurse is available 24 hours a day by calling Nurse On Call on 1300 60 60 24. They will triage your symptoms and offer advice on how urgently you need to seek medical support.

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