Patient Access

In order to ensure that our Drs can provide the highest standard of care, Equinox only services clients that reside in Victoria.  Patient safety is of the highest importance to us, and we are unable to provide adequate follow up and support to clients living interstate.

Telehealth Appointments

During Covid-19 Equinox is offering both face to face and telehealth appointments.   Medicare criteria apply to patients seeking bulk billed telehealth services. Please speak to reception to see if you eligible.

Telephone / Fax 

You can contact your doctor by calling 03 9416 2889 during Equinox service hours. If the doctor is available to talk your call will be transferred through. If they are not available, the reception staff will take a message and promptly give it the doctor.  Please note that it can take several days for the doctor to return your call. If your matter is of an urgent nature, please advise reception and they will note this on the message.

Our Fax number is 03 9417 0408

Email   Emails can be sent and they will be forwarded on to your doctor. Please be aware that email is not considered a secure method of sending confidential and secure information. Emails will be responded to as soon as possible, however this may take several days. Please do not send emails for matters requiring urgent attention, in these instances call the reception team for a prompt response.

After Hours Care

In the event of an emergency call 000 for an ambulance or present to the nearest emergency department.

If you have an urgent medical problem, please call our locum service, Doctor Doctor on 13 26 60. Please note that this service does not specialise in TGD&NB health services and the first available doctor on duty will be sent to your home.

Medical advice from a registered nurse is available 24 hours a day by calling Nurse On Call on 1300 60 60 24. They will triage your symptoms and offer advice on how urgently you need to seek medical support.