Appointments

COVID 19 Update

Equinox is offering Bulk Billed Telehealth appointments to support patients that are physically distancing. Your doctor can call or video consult with you to provide prescriptions, pathology and diagnostic request forms and attend to your general medical needs.  Short face to face appointments are available for Testosterone injections, Influenza vaccinations and under circumstances where your doctor deems it clinically necessary to see you in person.

In response to COVID 19, our counselling services are all currently being offered via Telehealth.  Your counsellor will be able to provide access details.

Our Osteopath services are currently suspended until further review.

Waiting List Update July 2020

To join the New Patient waiting list, please email us at:

equinoxwaitlist@thorneharbour.org

In your email, please respond to the following questions so that we can manage the list effectively.

Name (known as and medicare legal if different):
Pronouns:
DOB:
Phone Number:
Availability of attendance for an appointment:
Are you seeking to initiate hormone therapy? (oestrogen or testosterone):
Are you currently prescribed hormone therapy?:
Do you have Medicare:

We take in new patients from the waiting list in the order they join. We contact people via email and phone, so please regularly check your junk email folders and respond to messages as soon as possible.

Medical Services

Equinox sees patients on an appointment basis. Our standard appointments are 20 minutes long. If you think you need a longer appointment to discuss complex or multiple issues, please advise reception when booking.  All new patients are booked in for a long appointment (40mins) for their initial visit. Due to high demand for our services, our waiting list for new patients can get long.  We ask that all new patients consider the needs of others and confirm their attendance or cancel their appointments if they no longer require them. We can fit two existing patients into the time slot if it is cancelled with enough notice!

Emergencies presenting to the clinic will be seen as a priority and our staff will try to contact you if there is any unforseen delay or if your GP has been called away.

If you require an interpreter service (a language other than English or services for hearing impaired clients) these can be organised, but please advise reception at the time of booking.

In order to ensure that our Drs can provide the highest standard of care, Equinox only services clients that reside in Victoria.  Patient safety is of the highest importance to us, and we are unable to provide adequate follow up and support to clients living interstate.

Fees

All General Practice visits and most pathology charges are direct billed to Medicare (Bulk Billed).  Patients without a Medicare Card are charged the Medicare Rebate Schedule Fees and these fees are payable on the day of the visit.  Reception can advise you of  any potential fees when booking your appointment.

Counselling Services

To speak to a counselling services intake officer, please call THH on 9865 6700 and let them know that you would like to see a counsellor at Equinox. They will advise you on the intake process.

If you are seeking information on alcohol or other drug counselling or other THH community support services, please visit  www.thorneharbour.org

Fees

Counselling fees are charged on a sliding fee scale based on your income.  The THH counselling service intake officer can provide information on what fees may apply to you.

Osteopath Services

Osteopath services can be booked either online or via reception on 9416 2889.  No referral needed. Clients on GP prepared Team Care Arrangements will be able to claim Medicare rebates, and there is no wait list for Osteopathy. New patients are welcome.

Fees:
Initial Consultation Full Fee: $80 (1 Hour)
Return Consultations Full Fee: $70 (40 min)
Initial Consultation Concession: $70 (1 hour)
Return Consultation Concession: $55 (40 mins)